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Intellectual and developmental disabilities and delays (IDDs) are disorders that are usually present at birth and as a child grows, IDD can negatively affect the path of the individual’s physical, intellectual, and/or emotional development. With early intervention, and continued support throughout childhood, children with IDD can become independent adults who contribute greatly to society.

Knowledge is power when it comes parents, family members and guardians of those with IDD. ArcGNO continues to provide information to help families just starting this journey, or those who have cared for someone with IDD for decades. To better understand what help is available in our area, we have linked as much information as possible and will provides updates when possible.

Adult & Elderly Protection Services (APS)

Adult Protective Services (APS) is responsible for investigating reports and arranging for services to protect vulnerable adults ages 18-59 and emancipated minors who are at risk of abuse, neglect, exploitation or extortion.


AlphaCare Support Coordination, LLC

AlphaCare is licensed by the Louisiana Department of Health and Hospital (LDH). AlphaCare was founded in 2012 with a particular vision in mind; our staff has a passion for helping people. AlphaCare Support Coordination LLC coordinates a full range of wraparound services; including medical and social support offered within and outside of managed care plans.


Child Protection Services (CPS)

The Child Welfare Division works to meet the needs of Louisiana’s most vulnerable citizens. The Child Welfare division works to protect children against abuse and/or neglect, find permanent homes for Louisiana’s foster children and to educate the public on Safe Sleep and Louisiana’s Safe Haven Law.

504.361.6083 or 1-855-452-5437

Development Milestones

Provided by See milestones for the following age groups:
0-3 Months
4-6 Months
7-9 Months
10-12 Months
13-18 Months
19-24 Months
2-3 Years

Disability Rights Louisiana (DRLA)

Disability Rights Louisiana is a 501(c)(3) not-for-profit organization organized in 1977 to protect, empower and advocate for the rights of persons with disabilities and senior citizens in Louisiana.


Easterseals Louisiana

Easterseals Louisiana is a non-profit organization whose mission is to assist children and adults with physical and intellectual disabilities achieve independence. Easterseals provides exceptional services, education, outreach, and advocacy so that people living with disabilities can live, learn, work and play in our communities.


More information on support coordination:
Southshore: 504.595.3408
Northshore: 985.892.7604

Families Helping Families

Families Helping Families of Greater New Orleans (FHF of GNO) is a family-directed resource center serving the entire state of Louisiana since 1991, and provides information and referral, training and education, and peer-to-peer support on issues related to disability. 


General information on Intellectual and Developmental Disabilities (IDDs)

Whether you have just learned your child will be born with Down syndrome or your infant is not meeting developmental milestones, learning more about developmental disabilities and delays is the first step to helping your child.

Jefferson Parish Human Services Authority (JPHSA)

JPHSA envisions a Jefferson Parish in which individuals and families affected by Mental Illness, Addictive Disorders, and/or Developmental Disabilities shall live full, healthy, independent and productive lives to the greatest extent possible for available resources.


Mobility Impaired Transportation System (MITS Bus)

The Mobility Impaired Transportation System, known as MITS, is part of Jefferson Transit. MITS provides transportation for persons with disabilities who are unable to use fixed route Jefferson Transit service.

504.889.7155 (TDD)

RTA / Paratransit Bus

Most of the standard buses and streetcars are equipped to serve disabled riders. Some riders, however, may have a temporary or permanent disability that prevents them from using the standard RTA system. For these customers, the RTA offers paratransit rides, as required by law under the Americans with Disabilities Act. Paratransit is a shared-ride service which uses accessible buses and vans to meet the needs of eligible riders.

Paratransit Scheduling: 504.827.7433

LA Rehabilitation Services (LRS)

LRS assists persons with disabilities in their desire to obtain or maintain employment and/or achieve independence in their communities by providing rehabilitation services and working cooperatively with business and other community resources.


More information on support coordination:
Westbank: 504.361.6816
Eastbank: 504.838.5180
Northshore: 985.971.8385

Metropolitan Human Services District (MHDS)

MHSD is one of ten Local Governing Entities (LGE) serving persons with Mental Health Disorders, Addictive Disorders and Intellectual/Developmental Disabilities in Louisiana. Legislated by the State and through its Board of Directors, MHSD is responsible for the operation and management of community-based programs and services for the parishes of Orleans, St. Bernard, and Plaquemines.


More information on MHDS Waiver Process: 504.599.0245

Quality Support Coordination

Quality Support Coordination Inc was created through a vision to assist people with a disability to remain in their home as a member of their community. Since 1992,the agency has provided support coordination for NOW waiver participants, Community Choices Waiver recipients, Adult Day Health Care Waiver, Children’s Choice, EPSDT, Residential Options Waiver and the Supports Waiver.

Emergency Toll-Free: 1.877.454.2727

More information on support coordination:
Region 1, Southshore: 504.885.6745
Region 9, Northshore: 985.809.0400

Jefferson Parish Human Services Authority (MHDS)

Jefferson Parish Human Services Authority (JPHSA) envisions a Jefferson Parish in which individuals and families affected by Mental Illness, Addictive Disorders, and/or Developmental Disabilities shall live full, healthy, independent and productive lives to the greatest extent possible for available resources.

East Jefferson Health Center: 504.838.5257

West Jefferson Health Center: 504.349-8833

Florida Parishes Human Services Authority (FPHSA)

Our vision is that all people of Florida Parishes will be empowered to lead meaningful and productive lives among friends, relatives, and neighbors regardless of behavioral health needs or developmental disabilities. We have been lighting the path forward into Recovery by providing person-centered services to those with behavioral health needs and developmental disabilities so that they may reach their fullest potential in health and wellness since 2004.


Office for Citizens with Developmental Disabilities (OCDD)

The Office for Citizens with Developmental Disabilities (OCDD) serves as the Single Point of Entry (SPOE) into the developmental disabilities services system and oversees public and private residential services and other services for people with developmental disabilities.

OCDD conducts an assessment of people who request services to determine the person’s eligibility for system entry. Eligibility is based on the definition of developmental disability contained in Louisiana R.S. 28:451.1-455.2. The human services districts/authorities serve as the points of entry for individuals to receive services.

To visit OCDD’s website and access the wealth of resources, training, and information they offer, click HERE.

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Metairie, LA 70001



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